Panel Builder System Integrator

 

JMP SolutionsAugust 7, 2018

If you keep customer service in focus all the time, you will not only meet your customers’ business objectives, but also drive project success.

Large industrial automation capital expense projects are complex and can expand outside of the four walls of a facility and across an enterprise. Justifying these projects, defining success metrics, and executing large projects can be riddled with pressure and fear of being late and over budget. This is especially difficult if your System Integrator is not helping you define desired business outcomes and what “success” really means to you and your company.

How is your System Integrator (including the hardware manufacturers who provide services) measuring their project and customer success? Can they show you a proven track record of success for the last 1,000 or 2,000 projects across multiple industries from multiple Fortune 1000 companies? Are customer surveys published on their website for all to see and review? If not, why is that? Could it be because consistent and repeatable customer satisfaction is hard to achieve and maintain?

Realistically, many industrial automation projects do not get funded simply because engineers do not know how to “speak finance,” quantify the business value and demonstrate what the success of an industrial automation project can bring to their business – including top line or bottom line results. Internal Rate of Return, Net Present Value, Hurdles Rate and Payback Period are simple formulas used to justify projects and should be part of the discussions before, during, and after a project is executed. Your System Integrator should also be helping you link your business outcomes with the justification of the project. If you are only getting detailed technical specifications and designs from your Systems Integrator, you are only getting part of what is needed to get your project through the hurdles of your annual budgeting process.

At JMP, we have a four-step process to drive customer success:

  1. We work with our customers to define tangible business outcomes like reduced cost, increased yield, and improved safety.
  2. We sit down with our customers and help their engineers financially justify the project in terms of Internal Rate of Return and Net Present Value.
  3. We then apply our 30 years of Operational Discipline and Execution Methodologies to ensure the project is executed seamlessly, start to finish.
  4. Once the project is complete, we measure the success of the project by asking one simple question: How likely is it that you would recommend our service to a friend or colleague?

When business outcomes are matched with project justification and consistent project execution – customer success is inevitable. To JMP, that’s keeping customer success in focus.

https://www.jmpsolutions.com/

 

 

PB 25 Phoenix ControlCabinet 400

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Phoenix Contact provides you with holistic solutions in a cooperative partnership, based on their products, services, and experience. Digital data is used consistently, processes optimized, and time saved. The PROJECT complete planning and marking software supports your entire control cabinet manufacturing process. The program provides you with an intuitive user interface that enables you to individually plan, automatically check, and order terminal strips.

Thanks to optimized interfaces, you can easily integrate data from common CAE systems. This enables you to save significant amounts of time in the overall engineering process. Read More


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Utilizing advanced analytics, The Connected Mine helps mining companies collect and aggregate data to gain end-to-end visibility into their operations and make informed business decisions to improve mining operations.

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The metric system of units was introduced for the first time in 1793 during the French Revolution and is used even today in almost all countries worldwide. The metric round plug connectors are also based on this system of units and are a known standard in raw industrial applications. In various diameters and codes, they are a reliable connection for the three lifelines of industrial applications. Data, signals and performance are essential for drive, control and communication. The typical round appearance with the thread for screwing in is a success story up to the present. But classics often also still reveal unexpected potential. With its new PushPull Locking and Com-Lock HARTING is making two round guild models ready for the future.

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