Endress+Hauser Canada breaks ground at new Customer Experience Centre

September 3, 2019

Endress+Hauser has broken ground for its new $28 million Customer Experience Centre for Central and Eastern Canada. When construction of the approximately 47,000 sq ft facility in Burlington is completed late next year, it will provide customers from Manitoba to Atlantic Canada with a generously equipped, state-of-the-art training and support hub for selecting and familiarizing themselves with the company’s latest innovations for process automation.

Last week’s official groundbreaking included a traditional Land Acknowledgment Ceremony performed by Chief R. Stacey Laforme of the Mississaugas of the Credit First Nations. It recognizes the four-acre site as part of the traditional territory of the Mississaugas – which encompasses metropolitan Toronto and Hamilton as well as the Niagara peninsula. Inviting Chief Laforme to perform this ceremony is a gesture of respect for indigenous peoples and their values, such as living sustainably in the natural environment, which aligns with Endress+Hauser’s own global environmental and sustainability commitment.

Process Training Unit has great relationship building value

In his welcoming remarks, Anthony Varga, CEO and General Manager of Endress+Hauser Canada Ltd, hailed the decision by the company’s Executive Board to fund the project “as a strong endorsement of the continued growth and strong potential in the Canadian market.”

“Providing great customer experiences is a key differentiator for Endress+Hauser,” he added, “With a full-scale Process Training Unit ­(PTU) among other features, our new Customer Experience Centre will be an unrivalled asset for solidifying current relationships and starting new ones by sharing the company’s valuable process knowledge. And by pursuing bold sustainability goals for this exceptional facility – such as LEED Gold green building certification and net zero energy and emissions – we are aspiring to set a new standard for progressive corporate leadership for our industry and community.”

Facility will play key role in helping customers choose, use products, solutions

The new facility will include the company’s second PTU in Canada; the other, in Edmonton, opened two years ago.  A PTU in Southern Ontario will make the technology of this pilot plant accessible to more customers in the region, with less travel time and expense than it takes to visit an Endress+Hauser PTU elsewhere in North America.

Additionally, given the diverse customer industry base in the region, it is important for customers to be able to evaluate nuances and differences in their applications and in the variety of raw and processed materials measured and analyzed by our company’s sophisticated product portfolio. “At the new Burlington experience centre, customers will have the opportunity to simulate the performance of that equipment under conditions similar to their own operations, an invaluable resource.” stated Varga.

The groundbreaking ceremony was also used to introduce the company’s lead project partners; mcCallumSather of Hamilton, architect and mechanical engineer; WSP, structural and electrical engineers; and Maple Reinders, construction manager. All three have considerable local expertise in designing and managing green building projects. The project will be led by Genesis Property Development.

The new building is almost double the size of the company’s current 27,000 sq ft office building located just around the corner. The latter, wholly owned by Endress+Hauser, is mainly used for administrative functions, and once those activities are relocated to the new facility, the building will be sold.

Related Articles


Changing Scene


Sponsored Content
The Easy Way to the Industrial IoT

The way to the Industrial IoT does not have to be complicated. Whether access to valuable data is required or new, data-driven services are to be generated, Weidmuller enables its customers to go from data to value the easy way. Weidmuller’s comprehensive and cutting-edge IIoT portfolio applies to greenfield and brownfield applications. Weidmuller offers components and solutions from data acquisition, data pre-processing, data communication and data analysis.

Visit Weidmuller’s Industrial IoT Portfolio.


ADVANCED Motion Controls Takes Servo Drives to New Heights (and Depths) with FlexPro Extended Environment Product Line

Advanced Motion Controls is proud to announce the addition of six new CANopen servo drives with Extended Environment capabilities to their FlexPro line. These new drives join AMC’s existing EtherCAT Extended Environment FlexPro drives, making the FlexPro line the go-to solution for motion control applications in harsh environments.

Many motion control applications take place in conditions that are less than ideal, such as extreme temperatures, high and low pressures, shocks and vibrations, and contamination. Electronics, including servo drives, can malfunction or sustain permanent damage in these conditions.

Read More


Service Wire Co. Announces New Titles for Key Executives

Bruce Kesler and Mark Gatewood have been given new titles and responsibilities for Service Wire Co.

Bruce Kesler has assumed the role of Senior Director – Business Development. Bruce will be responsible for Service Wire’s largest strategic accounts and our growing Strategic Accounts Team.

Mark Gatewood has been promoted to the role of Vice President – Sales & Marketing. In this role, Gatewood will lead the efforts of Service Wire Company’s entire sales and marketing organization in all market verticals.

Read More


Tri-Mach Announces the Purchase of an Additional 45,000 sq ft. Facility

Tri-Mach Elmira Facility

Recently, Tri-Mach Inc. was thrilled to announce the addition of a new 45,000 sq ft. facility. Located at 285 Union St., Elmira, ON, this facility expands Tri-Mach’s capabilities, allowing them to better serve the growing needs of their customers.

Positioning for growth, this additional facility will allow Tri-Mach to continue taking on large-scale projects, enhance product performance testing, and provide equipment storage for their customers. The building will also be the new home to their Skilled Trades Centre of Excellence.

Read More


JMP Parent Company, CONVERGIX Acquires AGR Automation, Expanding Global Reach

Convergix Automation Solutions has completed the acquisition of AGR Automation (“AGR”), a UK-based provider of custom, high-performance automation design and systems integration primarily to the life sciences industry.

Following Convergix’s acquisitions of JMP Solutions in August 2021 and Classic Design in February 2022, AGR marks the third investment in Crestview’s strategy to build Convergix into a diversified automation solutions provider targeting the global $500+ billion market, with a particular focus on the $70 billion global systems integration and connectivity segments. Financial terms of the transaction were not disclosed.

Read More


Latest Articles

  • Implementing Functional Safety Requirements

    Implementing Functional Safety Requirements

    The Safety Functional Requirements Specification (SFRS; sometimes referred to as SRS or Safety Requirements Specification) is the plan for the safety controls on a machine and is the second step of the safety lifecycle. The SFRS document serves as a framework for the safety control system design, is informed by prior work done in the… Read More…

  • From Endress+Hauser, 24/7 Digital, Plant-Wide Health Monitoring for Rockwell Systems Optimizes Workflows and Processes

    From Endress+Hauser, 24/7 Digital, Plant-Wide Health Monitoring for Rockwell Systems Optimizes Workflows and Processes

    Endress+Hauser’s Asset Health Monitoring Solution–Rockwell Edition, now available for installation, provides operators with a centralized, digital overview of plant-wide device health to avoid unscheduled shutdowns and accelerate troubleshooting. It not only presents early visibility of problematic devices but distinguishes itself by adding likely causes and remedies to such a report so problems can be fixed… Read More…