Endress+Hauser Celebrates 30 Years of Serving Canadians

May 4, 2020

For three decades, Endress+Hauser Canada has been building strong relationships with customers based on a singular premise: Their success is our success. And the best is yet to come. This year, the company is celebrating its 30th anniversary serving the process automation needs of Canadians. Endress+Hauser Canada was incorporated on May 1, 1990 and opened offices in Burlington, ON and Montreal, QC two months later. Since then, offices have been added in Calgary and Edmonton, AB – the latter now part of a 20,000 sq ft Customer Support Centre that opened in 2017. And a new 47,000 sq ft Customer Experience Centre in Burlington designed to achieve LEED Gold certification will commence construction as soon as able.

These two state-of-the-art facilities in Edmonton and Burlington, both of which include a world class Process Training Unit (PTU), are meant as examples of technology in motion where the company showcases the best in class technologies in the process automation world and provides customers with hands-on experiences and training to get the maximum benefit from their instrumentation investments.

“It’s been a memorable three decades, full of extraordinary achievements that have also put us in a position to do extraordinary things in the future,” says Anthony Varga, CEO and General Manager, Endress+Hauser Canada. “We have an incredible portfolio of best-in-class products and solutions, capable of keeping our customers on the cutting edge for many years to come.  Our ability to support our customers throughout a project timeline or product life cycle is second to none and we believe we are quite unique in that respect.” 

The Burlington facility will leverage those strengths. Besides a PTU, it will house a calibration laboratory, an expanded workshop and a large training centre.  The PTU concept, featured in Endress+Hauser facilities globally, is essentially a pilot plant with a wide range of Endress+Hauser instrumentation installed. Customers can try out products before purchasing them or familiarize themselves with how they work before installing them in their operations.  Endress+Hauser utilizes partnerships with best in class companies such as Rockwell Automation and Samson Controls to create a completely hands on and integrated technology demonstration platform that is unmatched.

Thirty years ago, it would have been hard to imagine such a facility in Canada. Endress+Hauser opened its doors with 13 employees. Today, it has more than 140, with sales coverage for the entire country, either by our own sales staff or Authorized Channel Partners coast to coast.

The original focus on Ontario and Quebec and on water and wastewater, food and beverage, and mining customers has been broadened to cover all parts of the country and all industries including the oil and gas and petrochemical sectors of Western Canada.  The company’s technical support capability has expanded accordingly. Technical representatives are located at strategic locations in the country, even in some cases assigned full time to a customer’s facility. The company’s service capacity is being augmented by a newly formed national network of Authorized Service Partners – companies with a strong presence in their respective regions. Their technicians, trained and certified by Endress+Hauser, assure customers of timely service and advice wherever it is needed. They are familiar with company products and supported in turn by Endress+Hauser Canada’s technical staff.

Thirty years ago, the company’s primary focus was limited to providing Canadian customers with measurement products, product repair and product field service. Now, Endress+Hauser specialists start working with customers at the engineering stage, helping develop process measurement solutions, providing project management, start-up and commissioning services during the build phase and maintenance and calibration services to maintain the precision and accuracy of their measurement technology.

The product portfolio has also grown exponentially. The measurement offering includes flow, level, pressure, temperature, liquid and gas analytical technology as well as laboratory automation solutions, enabling the company to deliver complete solutions for measurement needs, not just a piece of hardware.  Customers don’t purchase instrumentation as much as they purchase information about their critical processes and the company provides that.

In many ways, the growth and development of Endress+Hauser Canada reflects the story of its parent company. The Endress+Hauser Group began in Germany in 1953 as a partnership of Swiss engineer Georg H. Endress and German banker Ludwig Hauser. The company is headquartered in Reinach, Switzerland, near Basel. Last year, it had 2019 net global sales of 2.6 billion euros – an 8% increase, reflecting strength in all fields of activity, industries and regions.

“Sixty-seven years later, Endress+Hauser is still a family-owned company, combining the technical knowhow and long-term business vision of the founders, as reflected in a belief that sustainable business relationships are built on listening to our customers so we understand their challenges and needs,” says Varga. “It’s how we operate globally, and it’s how we operate locally. As a family company, we firmly believe that business success is a result of looking after the people that look after our customers and we see it as a true partnership.”

Globally, the company invests 10 per cent of annual sales in R&D, assuring a steady flow of leading-edge solutions that can future proof business for the digitalized operating environments of tomorrow.

The Edmonton and Burlington customer centres – a cumulative investment of almost $40 million – demonstrate the strong support Endress+Hauser Canada receives from its parent company.

“We’re ready for the next chapter of our story,” says Varga. “We’re raising expectations for ourselves: to not only be a leader for the Canadian process automation sector, but to operate sustainably and to raise the bar for corporate and community citizenship.”

For more information, visit www.ca.endress.com .

Related Articles


Changing Scene

  • Wesco Opens State-of-the-Art Facility in Eastern Canada to Support Influx of Megaprojects in the Region

    Wesco Opens State-of-the-Art Facility in Eastern Canada to Support Influx of Megaprojects in the Region

    Wesco International has recently announced the grand opening of a new state-of-the-art facility on Higney Avenue in Dartmouth, Nova Scotia, Canada, making this the largest facility of any distributor in the Atlantic region. The new building, facilitated by Touchette Real Estate, a division of Groupe Touchette, will feature Wesco’s comprehensive suite of services and solutions including… Read More…

  • PataBid Nominated for Canadian Choice Award in Software Services

    PataBid Nominated for Canadian Choice Award in Software Services

    PataBid is proud to announce its nomination for a Canadian Choice Award in the Software Services category. This recognition highlights PataBid’s commitment to supporting the electrical contracting community across Canada by providing innovative estimating software solutions that streamline estimating processes and ensure predictable and profitable projects. Read More…


Sponsored Content
The Easy Way to the Industrial IoT

The way to the Industrial IoT does not have to be complicated. Whether access to valuable data is required or new, data-driven services are to be generated, Weidmuller enables its customers to go from data to value the easy way. Weidmuller’s comprehensive and cutting-edge IIoT portfolio applies to greenfield and brownfield applications. Weidmuller offers components and solutions from data acquisition, data pre-processing, data communication and data analysis.

Visit Weidmuller’s Industrial IoT Portfolio.


ADVANCED Motion Controls Takes Servo Drives to New Heights (and Depths) with FlexPro Extended Environment Product Line

Advanced Motion Controls is proud to announce the addition of six new CANopen servo drives with Extended Environment capabilities to their FlexPro line. These new drives join AMC’s existing EtherCAT Extended Environment FlexPro drives, making the FlexPro line the go-to solution for motion control applications in harsh environments.

Many motion control applications take place in conditions that are less than ideal, such as extreme temperatures, high and low pressures, shocks and vibrations, and contamination. Electronics, including servo drives, can malfunction or sustain permanent damage in these conditions.

Read More


Service Wire Co. Announces New Titles for Key Executives

Bruce Kesler and Mark Gatewood have been given new titles and responsibilities for Service Wire Co.

Bruce Kesler has assumed the role of Senior Director – Business Development. Bruce will be responsible for Service Wire’s largest strategic accounts and our growing Strategic Accounts Team.

Mark Gatewood has been promoted to the role of Vice President – Sales & Marketing. In this role, Gatewood will lead the efforts of Service Wire Company’s entire sales and marketing organization in all market verticals.

Read More


Tri-Mach Announces the Purchase of an Additional 45,000 sq ft. Facility

Tri-Mach Elmira Facility

Recently, Tri-Mach Inc. was thrilled to announce the addition of a new 45,000 sq ft. facility. Located at 285 Union St., Elmira, ON, this facility expands Tri-Mach’s capabilities, allowing them to better serve the growing needs of their customers.

Positioning for growth, this additional facility will allow Tri-Mach to continue taking on large-scale projects, enhance product performance testing, and provide equipment storage for their customers. The building will also be the new home to their Skilled Trades Centre of Excellence.

Read More


JMP Parent Company, CONVERGIX Acquires AGR Automation, Expanding Global Reach

Convergix Automation Solutions has completed the acquisition of AGR Automation (“AGR”), a UK-based provider of custom, high-performance automation design and systems integration primarily to the life sciences industry.

Following Convergix’s acquisitions of JMP Solutions in August 2021 and Classic Design in February 2022, AGR marks the third investment in Crestview’s strategy to build Convergix into a diversified automation solutions provider targeting the global $500+ billion market, with a particular focus on the $70 billion global systems integration and connectivity segments. Financial terms of the transaction were not disclosed.

Read More


Latest Articles

  • How Advanced X-Ray and AI Inspection Technologies Optimize Quality Control and Reduce Costs in SMT Manufacturing

    How Advanced X-Ray and AI Inspection Technologies Optimize Quality Control and Reduce Costs in SMT Manufacturing

    Explore how Omron’s latest X-Ray machines and AI-driven solutions are setting new standards in manufacturing efficiency and quality control. The manufacturing landscape is swiftly evolving, and Omron is at the forefront with its innovative PCB inspection machines. These systems offer profound insights into SMT production process, enhanced quality control, and can significantly reduce labor costs. Advancements… Read More…

  • KUKA Establishes New Software and Digital Business Segment

    KUKA Establishes New Software and Digital Business Segment

    Software is playing an increasingly important role in mechanical engineering. What used to be mostly solved mechanically is now done by electronics and the associated software. “With KUKA Digital, we are expanding our offering in order to position ourselves broadly for a market with strong growth potential. Our customers need products, solutions and consulting approaches to digitalize… Read More…