Emerson Certifies Spartan Controls to Deliver Highest Level of Customer Support

August 20, 2018

Emerson awarded Spartan Controls today with the status of Emerson Impact Partner representing the company’s highest level of customer support. Spartan and associated Emerson Impact Partner Network companies will operate as locally-accessible, singular points of contact for leveraging the full breadth of Emerson integrated solutions and expertise. 

The 21 current Emerson Impact Partner companies were awarded this status through a rigorous certification process of their facilities, procedures, engineers and local service professionals, as well as a demonstrated ability to support customer process optimization and performance improvement programs. Each partner was assessed in more than 50 certification paths to verify capabilities and compliance to Emerson standards. 

Distinct from traditional manufacturer-to-third-party representative and distributor relationships, Emerson Impact Partners have a tightly integrated culture with Emerson and with each other that ensures consistent engineering practices and services across the Network to provide customers with the broadest, most responsive support organization in the industry. Combining local support with proven processes and technologies from Emerson ensures the appropriate technical resources, methods and best practices are applied to deliver improved and measurable business results for Emerson’s customers.

“Our customers appreciate consistent, high value-added services and support across the multi-site operations they run,” said Frank deJong, President North America for Emerson Automation Solutions. “Some cite inconsistent local support as an industry-wide problem that leads to variability in project execution and operations. As the impact of digital technologies expand across the enterprise, Emerson and our Emerson Impact Partners are uniquely positioned through a focused, systematic approach to provide the expertise and solutions that drive peer-leading performance.”

Spartan Controls is the exclusive sales and service channel in Western Canada for Rosemount, MicroMotion, DeltaV™ control and safety systems and Plantweb™ digital ecosystem solutions. Emerson Impact Partners also supply and service Fisher™, Crosby™, Anderson Greenwood™, KTM™, Keystone™, and Vanessa™ valve and pressure management products. To support successful implementation and adoption of these technologies, Spartan provides local engineering services and expertise, as well as critical integrated outage services for the full scope of automation and control assets.

Spartan is a locally-owned business with a proven reputation for exceptional customer service and application knowledge, applied engineering and implementing innovative solutions, and 24/7 availability to respond to urgent customer needs. All Emerson Impact Partners have long-term collaborative relationships with Emerson – some spanning over 100 years – and the communities they serve, providing customers with reliable, innovative solutions, services and support. 

The value of the integrated Emerson Impact Partner Network is clearly demonstrated when specialized expertise is required to augment project implementation or operational improvement teams. All members of the Network have direct access to the best available resources for everything from operational performance diagnosis to project engineering to maintenance and repair services. Additionally, each Emerson Impact Partner can seamlessly leverage the vast network of locally managed inventory and readily available OEM parts and products, ensuring fast and efficient order fulfillment.

“Our strategy is about creating and sustaining value,” said Grant Wilde, President & CEO of Spartan Controls. “Whether it’s a simple transactional order or a broad and complex application of control technology that gets implemented over many years, we’ve built our company on being able to serve specific local customers and their needs.”

Emerson Impact Partner Network facts:

• First relationship established in 1913
• Serving all states and provinces in the United States and Canada
  • 167 Service Centers
  • 19 Educational Service Centers
• More than 5,000 local personnel and growing
  • 2,300+ sales resources
  • 1,400+ systems engineering and field service resources

For more information about Emerson Impact Partners, please go to www.Emerson.com/EmersonImpactPartners